If you can possibly attend the surgery, please do so. Home visits are for those patients who are housebound or too ill to attend surgeries. Patients who have problems travelling to or accessing surgery premises should make prior arrangements with the practice either to receive assistance on arrival or organise a home visit. Requests for home visits should be made by 10.30am as this allows the doctors to plan their calls efficiently. Please co-operate with the receptionist as fully as possible in giving all the necessary information. If you feel a patient needs to be seen urgently, please make this clear.